We accept online orders through our website.

We accept all major credit cards including American Express, Visa, MasterCard, and Maestro, as well as Paypal, Google Pay, Apple Pay, Klarna and Clearpay.

Setting up an account allows you to save your details for next time and gives you the chance to receive exciting updates, however it's not required to place an order. 

If your order includes both in stock items and out of stock items, we will usually send out the entire order together, once the out of stock item is available. Please Contact Us if you would prefer for any of the items to be dispatched earlier/separately as additional postage charges will apply. 

Absolutely! For delivery information please refer to the Delivery page for more information on timeframes and costs.

As we are based in the UK all our prices show in Pounds (GBP) by default, but using the selector at the top of the page you are able to change the currency to show the amount in a range of alternate currencies.

If you choose to purchase in GBP as an international buyer, your price will be converted into your country currency by your credit / debit card provider at the time of purchase. If you need guidance on the current exchange rates you can find this at www.xe.com. 

In most cases, we will be able to amend the order, but if the order's already been processed and sent, then this may not be possible.  Please Contact Us and we'll try our best to help.

Please check your junk and spam folders - this is the most common reason for not receiving emails. We recommend you add our email address enquiries@victoriapercival.com to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us.

Yes, you can return your item for a refund if you request a Return Form within 14 calendar days of receiving your order, and we receive the item back within a further 14 days. Items must be unused, with tags, in their original packaging and in a condition that allows us to resell them as new.

Please email enquiries@victoriapercival.com to request a Returns Form. We cannot accept any returns without a completed form.

Earrings for pierced ears can be returned as long as they show no signs of wear and are returned in their original box with the butterfly backings.

If your item arrives damaged in transit, please notify us immediately. We will replace the item like for like and cover the re-delivery costs. We do not refund or exchange damaged items, we only replace them.

If you discover a manufacturing fault within 6 months of purchase, we will repair or replace the piece free of charge. Please contact returns@victoriapercival.com. Refunds are not offered for damaged or faulty goods.

Delivery times vary by region and are estimates only:

• UK Standard: 3 business days
  
• UK Express: 1–2 business days (order by 12pm)
  
• Europe Standard: approx. 4 business days
  
• Europe Express: approx. 2 business days
  
• Rest of World Standard: approx. 4 business days
  
• Rest of World Express: approx. 2 business days

Please allow extra time for customs clearance if ordering internationally.