Frequency Asked Questions
We've listed the most common questions you might have below, but if you have any other questions please Contact Us and we'll get back to you as soon as possible.
We have a studio that is available for private viewings of the collection and bespoke consultations by appointment only. We also have selected pieces available at a number of our exclusive stockists (as shown on the homepage).
If you would like any specific guidance on any of our pieces, please get in touch as Victoria is always delighted to help guide you.
Items that are out of stock can still be ordered but may have a slightly longer delivery time than standard. In most cases new stock will already be on its way and the delay will be minimal. If you order out of stock items we will get in touch soon after you place the order with a more accurate idea of delivery timeframes.
We accept online orders through our website.
We accept all major credit cards including American Express, Visa, MasterCard, and Maestro, as well as Paypal, Google Pay, Apple Pay, Klarna and Clearpay.
Setting up an account allows you to save your details for next time and gives you the chance to receive exciting updates, however it's not required to place an order.
If your order includes both in stock items and out of stock items, we will usually send out the entire order together, once the out of stock item is available. Please Contact Us if you would prefer for any of the items to be dispatched earlier/separately as additional postage charges will apply.
Absolutely! For delivery information please refer to the Delivery page for more information on timeframes and costs.
As we are based in the UK all our prices show in Pounds (GBP) by default, but using the selector at the top of the page you are able to change the currency to show the amount in a range of alternate currencies.
If you choose to purchase in GBP as an international buyer, your price will be converted into your country currency by your credit / debit card provider at the time of purchase. If you need guidance on the current exchange rates you can find this at www.xe.com.
In most cases, we will be able to amend the order, but if the order's already been processed and sent, then this may not be possible. Please Contact Us and we'll try our best to help.
Please check your junk and spam folders - this is the most common reason for not receiving emails. We recommend you add our email address firstname.lastname@example.org to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us.